With the Philippines facing an average of 20 tropical cyclones every year, disaster preparedness is a recurring reality for Filipinos. By strengthening infrastructure redundancy and leveraging satellite broadband backup systems, the provider aims to maintain active service lines before, during, and after severe weather events.
Identifying Critical Focus Areas Using Historical Weather Data
To optimize its deployment resources, PLDT Home has categorized priority communities based on historical disaster data and recovery needs. The three focus classifications include Calamity-Affected Areas, Priority Connectivity Areas, and At-Risk Areas.
Subscribers in Calamity-Affected and Priority Connectivity Areas can access direct support via PLDT Stores and mobile “PLDT At Your Service” booths. These mobile stations provide free calls, free WiFi connectivity, and emergency charging stations to help affected residents immediately contact their loved ones.
Proactive Network Redundancy and Customer Support Advisories
PLDT Home’s playbook starts long before any storm makes landfall. The provider is building backup routes across its fiber network to prevent complete service outages when primary cables are damaged.
Additionally, subscribers in areas undergoing emergency restoration will receive real-time SMS advisories regarding nearby store locations and field support status. For long-term recovery, the “PLDT At Your Service” teams will also offer free quick installation and speedboost packages to help homes re-establish active connections.
